How to use the Student Support module

If you're like me, you're wondering why your Brightspace is being filled with notifications about posts that have nothing to do with your classes. It's all part of the new Student Support Services Module, and here's how to navigate it effectively.

This is where you should find all the info you need about what's going on these days.

What is it?

The COVID-19 crisis is scary and confusing, so Dal has put together a collection of resources to help students adjust to our new schooling routine. Basically, if you have any questions, or if you’re worried there's a piece of information that got buried in your emails, you'll want to check the SSS module first.


What's in it?

Student services have moved online, including the Bissett Student Success Centre, the Registrar's Office, Residence Life, and Dal Libraries. Along with access to these services, the SSS module also contains resources for adapting to remote learning, study skills, and writing supports.

Specific supports are also provided for different groups of students, including Indigenous students, Black students, students with accessibility needs, international students, AC students, and King’s students. As well, there are faculty-specific academic supports for students studying chemistry, computer science, engineering, management, math, statistics, and physics.

Concerned about staying healthy? The Student Health & Wellness Centre has uploaded resources that tackle its new appointment system, COVID-19 prevention, and how to properly self-isolate.

If you're in a tough spot money-wise, you can also check out the module to see what financial supports are available to you.


What about my grades?

These uncertain times make it hard to maintain your normal study habits, so Dal has provided different grading options to reflect this. If you go to the "Important information on Winter 2020 grading structure" section, you'll find the most up-to-date information on Dal's new grading system. This includes the ways that you can alter a passing or failing grade, the steps you'll need to take, and any deadlines for these options.


How do I stop notifications for new posts?

It's great that Dal is giving us so much information, but it can also clog our notifications and make us miss announcements from courses. To avoid this, you'll want to click on your name in the top right corner of Brightspace, then go to "Notifications."


If you have email notifications enabled, you can turn them all off by hitting the trash icon beside your email. But note that this will turn off notifications from ALL your courses.


Excluding notifications from only the SSS module is a little more complicated. Scroll to the bottom of the Notifications page and you should find a link called "Manage my course exclusions."


Search through until you find Student Support Services (it may be on a different page), then hit the "X" beside it.


It should change into an icon of a left arrow, which means that you've successfully cancelled notifications for that module.


Anything else I should know?

I'm so glad you asked, anonymous Internet voice! A survey will soon be uploaded where you can offer feedback on your experience with remote teaching and the supports available. If you've been struggling with certain aspects of online classes, now is your chance to have your voice heard.

Got any other questions? Comment down below, and I'll do my best to answer them!